Satisfied or refunded? you can try out our jewels for 30 days!

Nothing and nobody can convince you more of the quality of our jewels than yourself. For this reason, in accordance with Leg. Decree no. 185/99 and Leg. Decree no. 50/92 on remote sales, newd.it guarantees its clients the option to enforce their right of withdrawal, as well as a 30-day ‘satisfied or refunded’ guarantee that applies to all our Services

This means that you can try out our jewels for 30 days and, if you’re not satisfied, you will be fully refunded!

You may withdraw from the purchase contract for any reason, without the need to justify your decision and without being subject to any penalty, except for what indicated below.

Please note that in order to enforce your right, you will have to send NEWD Italy the appropriate on-line form, duly completed, within 10 working days of receipt of the goods. After receiving your application for withdrawal, our Clients’ Assistance Office will give you instructions as how to return the goods, which will have to be received by NEWD Italy within 10 days of its return authorization.

In any event, the right of withdrawal is subject to the following terms and conditions:

		the right of withdrawal applies to each single product purchased, to be considered as a whole; it cannot be enforced only on a part thereof;
		the good purchased, its warranty seal or identifying label must be intact and must not have been tampered; the product must be returned in its original packaging; for the purpose of limiting the risk of damages to the original packaging, we advise you, in so far as possible, to put the package in a second box, where to place the label provided by NEWD Italy bearing the RMA number (return merchandise authorization code); do not place any label or adhesive tape on the original packaging;
		all shipment expenses for the return of goods are to be borne by the Client, in accordance with law provisions;
		the Client is fully liable for the shipment of goods until their receipt at our warehouse is duly certified;
		if the goods are damaged during transport, NEWD Italy will give notice thereof to the Client (within 5 working days of receipt of the goods at its warehouse), so as to allow the Client to bring promptly a complaint against the carrier chosen thereby and to ask for a refund of the value of the goods (where insured); in this case, the product will be at the Client’s disposal for its return, and the latter’s application for withdrawal will be annulled;
		NEWD Italy shall not be liable for damages to or for the theft/loss of any goods that are returned via non-insured shipments;
		upon its arrival at the warehouse, the product will be examined in order to evaluate any possible damages or tampering incidents that are not owed to transport. If the original container and/or packaging of the product are damaged, NEWD Italy will deduct a percentage from the refund, which shall not exceed 10% thereof, as a contribution to the costs incurred by NEWD Italy to repair the packaging.

Without prejudice to any costs incurred by NEWD Italy to repair damages to the original packaging and that will be charged to the Client as above specified, NEWD Italy will fully refund you the purchase costs within 14 days of return of the goods, by erasing the credit card transaction or via wire transfer. In the latter case, you shall promptly provide your bank details for the refund (ABI and CAB codes – Bank account of the person whom the invoice has been made out to).

Please remember that your right of withdrawal cannot be enforced in the event the returned products do not carry the RMA code, and due to non-compliance with the essential condition of being intact (in terms of warranty seals and/or their content), if NEWD Italy ascertains:

-  that the original internal package is missing;

-  that the integrating elements of the product are missing (trademarks, warranty seals, etc.);

-  that the product has been damaged for reasons other than transport. In this case, NEWD Italy will send you back the purchased product, charging you for its shipment costs.

We are 100% certain of the quality of our jewels. For this reason, we are proud of offering you a 100% ‘Satisfied or Refunded’ guarantee! Put us to the test!